Returns and Refund Policy
Effective Date: June 28, 2026
Last Updated: June 28, 2026
Primers Shop Canada is committed to providing quality products and reliable service. Due to the nature of the products we sell, particularly primers and smokeless powders, our returns policy is designed to comply with safety regulations and industry standards.
1. General Policy
All return requests must be submitted to Primers Shop Canada for approval before sending any items back. Unauthorized returns may be refused. We reserve the right to decline returns that do not meet the conditions outlined in this policy.
2. Eligible Returns
Returns may be accepted only under the following conditions:
- The incorrect item was shipped
- The product arrived damaged or defective
- The order contains a verified fulfillment error on our part
In such cases, customers must contact us within a reasonable timeframe from the date of delivery.
3. Non Returnable Items
For safety and regulatory reasons, the following items are generally non returnable:
- Primers
- Smokeless powders
- Opened or used reloading components
- Items not in original packaging
- Clearance or final sale items
We reserve the right to refuse returns for any regulated or hazardous materials where return is restricted by law or carrier policy.
4. Return Process
To request a return, customers must:
- Contact Primers Shop Canada with order details
- Provide proof of purchase
- Include photos of damaged or incorrect items if applicable
- Wait for return authorization before shipping any item
Approved returns must be sent using secure and trackable shipping methods.
5. Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within a reasonable timeframe. Shipping costs are non refundable unless the return is due to our error.
6. Exchanges
Where possible, we may offer exchanges for incorrect or defective items instead of a refund, subject to availability.
7. Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to an error on our part. We are not responsible for returns lost or damaged in transit.
8. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us immediately. We will review the issue and provide a replacement, refund, or appropriate resolution.
9. Final Decision
Primers Shop Canada reserves the right to make the final decision on all return and refund requests in accordance with this policy and applicable laws.
10. Contact Information
For all return inquiries, please contact Primers Shop Canada. We are committed to responding to inquiries promptly and professionally.